FAQ

We are extremely proud that for the past 25 years we have been providing professional house clearance services to people living in and around the Bournemouth region. We have the experience and skill to assist you with your house clearance if required. If you don’t know where to start then give our team a call on 01202 802947 and we will provide you with any advice you require or a free estimate should you want us to provide you with a full comprehensive service.

The majority of the services we provide are to private homeowners and landlords, we do however regularly work with local authorities such as Bournemouth Borough Council as well as estate agencies and housing associations.

We can provide assistant to any of the following: landlords, homeowners, landowners, businesses, letting agencies, estate Agencies, building management companies, housing associations, local councils in Bournemouth and Dorset, solicitors, trustees, colleges, schools and universities.

Yes, we can provide you with a little bit of clearance services… Absolutely no problem at all, you may find that you want the full service since our prices are extremely low.

We with the amount of experience we have we have gained a keen sense of what is disposable, what is valuable and what can be recycled, we work in teams and one of our process includes sorting and clearing though rubbish and waste, we will sort the items and rubbish into piles that allows us to establish what is recyclable and what is not. At the end of the service we will let you take a look at the piles to see if anything that you personally want to keep.

During a full or partial house clearance we will clear the entire house, including all types of clothing that includes clothes, shoes, bedding and blankets. All these types of items will be placed into a pile that we know we can recycle by handing into a charity in the local area. If there are any charities that you prefer than others then please do let us know beforehand.

The term Man and Van is a modern term for a low cost removal service, rather than hiring a van yourself, you hire someone that has a van. Rental companies that offer hiring of large vehicles will often charge a premium rate and you will need to have a weekend, or day insurance for driving the vehicle – this bumps the price up and in most cases if not all its actually cheaper to hire someone who owns a van, they should be cheaper and even move and lift the items for you.

There are far more benefits of hiring a man and van service, such as insurance against breakage of the items, not needing to lift a finger, enjoy the rest of your weekend doing little as possible.

We are more than just a man and van company and we believe strongly in delivering the very best customer service, our staff are fully trained in collecting items safely and quickly as possible without risk to either you or the goods that are being moved, we have done many removal jumps and have a superb track record of both providing excellent customer service and ensuring that no damage happens to your items.

Yes, we can collect or delivery any goods or items to addresses in and around Bournemouth, such as Poole, Christchurch in fact anywhere in Dorset, if you do need long distance man and van services then we may be able to accommodate your needs – simply give our team a call today.

No, our team will do all the hard work, simply tell them what you want loading into our vans and then tell us where you want it to go; we will also unload our vehicles at the destination wherever you want the items to go.

Well, technically yes but you should take note of a few things before doing so:

• You will need to load the vehicle and unload vs. us doing all the hard work.
• You will need to pay the cost of hiring the vehicle and if you want to use it on the weekend then you may need to book it for the whole weekend since most van hire services close at 12 o’clock noon.
• You will need to pay the cost of fuel, our affordable fixed pricing comes with fuel calculated in (No Hidden Charges).
• You will need to return the van at some point which means you’re need someone to pick you up or order a taxi adding even more additional costs.
• You will not be insured on any items that you break or any items that get broken during transit, we have insurance that covers against damaged goods

We strongly believe that nowadays its more hassle hiring a vehicle than opting to hire a man and van service, our pricing is extremely competitive to booking a hired van – to find out how affordable we really are give our team a call today.

On average we can book man and van services next day, we do not have an online booking system due to the fact that we like to quote customers realistically, most online booking systems have hidden costs, we can provide you with a fixed price man and van service without any frightening hidden costs.

We do not provide estimates online, 99.9% of the jobs we do.. vary from one to another, we politely ask you to either contact us using the quote form or simply give our friendly team a call in Bournemouth on 01202 802947.

This hardly ever happens but of course as you would expect from any removal, collection or man and van company there are small risks that your items can become broken during transit, while this is extremely rare it does happen but don’t worry, our drivers and employees will take extra care of your items and in the rare event that damage does happen then our insurance covers the value of your goods.

If you have extremely expensive goods then please don’t hesitate to ask for our cover limits, we can always apply for additional cover if required.

We have access to many vehicles large and small, the most appropriate will be used for the job, so if you only have a few goods that needs moving then we will opt to use a smaller vehicle because it is more economical to do so and saves you money.

Our number one priority has always been and will always will be to provide the very best customer service, while we appreciate good feedback we care more about the negative, We believe in order to become the best we must focus on what we are doing wrong, with 25 years of following this motto we can say that we are close to providing the very best clearance service in Dorset.

Of course… We regularly clear-out properties that are in state of despair, we can advise on vermin too. We can also provide you with a full cleaning service as a part of the property clearance

It’s extremely hard for us to price house, garage or rubbish clearance services because each customer has different requirements and of course different volumes of waste. Simply get in touch with our team and we will provide you with a free no-hassle quote – all you have to do is give us a rough idea how much rubbish there is.

Yes, we have a good eye for valuables and when possible we will offer you the value of the goods to use against the final bill, that way you may find there is nothing to pay for our services

Depends on where and how much rubbish you want removing, on average a normal size house will only take us around 2-3 hours, a garage will take us much less. Get in touch and tell us how big the house, garage or even garden is and we will be able to tell you.

If you have any valuables or any items that hold personal value that you do not want us to dispose of then you will need to inform us before we begin, this way when we come across your item(s) or good(s) we can put those aside and ensure they do not get thrown away – This is a regular request by our customers, please do not hesitate to ask as we will not be able to get your item back once the goods have been disposed of

We can normally start within 24 hours of you call, rarely it may be longer if we are busy but we are rather good at getting things done when we say they will be. We do not rebook customers unless requested.

We operate 7 days a week from 7am start and work though to around 8pm, so should you want a weekend booking then no problem! We can book you in when it suits you, not us.

Absolutely no, in fact we regularly work alone, should you want to go to work or even enjoy your day off then don’t feel guilty that we are working hard for you, after all it’s what’ you’re paying for – Simply let us know when we can collect the keys and we will begin when you want us too.

Yes, while we do not offer a cleaning service we do offer a full clearance service that includes a clean, we will be more than happy to give your home a good old clean, with 1000’s of past customers we have become masters at cleaning.

Yes, we hold a full waste carrier licensed issued by Bournemouth Borough Council, We always have and always will dispose of customer items and goods safely, and legally.

Yes, we are fully committed in being the number one Rubbish and Clearance company in Dorset, that means not being a cowboy!

90% of the items we remove are recyclable, we will use waste management companies that will recycle your goods, when possible we will also give things like clothes to charities and so on.

Simply give our team a call and we will do our up-most best to resolve any issues or problems you have with the service that we have provided you with. 99.9% of the time when we receive a complaint we correct the problem.